Privacy Policy

1. Who We Are

This Privacy Policy applies to DeLand Epoxy Flooring & Concrete Polishing ("we," "us," or "our"), a concrete flooring contractor located at 316 W Walts Ave, DeLand, FL 32720. Our website is delandepoxyflooringandconcretepolishing.com. If you have questions about this policy, contact us at info@delandepoxyflooringandconcretepolishing.com.

2. Information We Collect

We collect information in the following ways:

a. Information you provide directly

When you fill out our contact form, request an estimate, or send us an email, we collect the information you choose to provide - such as your name, phone number, email address, physical address, and a description of your project. We only collect what you voluntarily give us.

b. Information collected automatically

When you visit our website, our hosting provider and any analytics tools we use may automatically collect certain technical information, including your IP address, browser type, the pages you view, and the date and time of your visit. This information is collected in aggregate and is not used to personally identify you unless required for security purposes.

c. Cookies

Our website may use cookies - small text files stored on your device - to improve your browsing experience and to support analytics. You can adjust your browser settings to refuse cookies, though some features of the site may not function as intended if you do so. We do not use cookies to track you across other websites.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or estimate request
• Schedule and complete service appointments
• Send you follow-up communications related to your project
• Improve our website and understand how visitors use it
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not use your contact information to send unsolicited promotional messages unrelated to your inquiry.

4. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers: We may share information with third-party tools or platforms that help us operate our business, such as our form processor, email service, or scheduling software. These providers are bound to use your information only to provide the services we have engaged them for.
• Legal requirements: We may disclose your information if required to do so by law, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: If our business is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Analytics and Third-Party Tools

Our website may use third-party analytics services, such as Google Analytics, to help us understand how visitors interact with the site. These services collect anonymized usage data using cookies and similar technologies. They operate under their own privacy policies. You can opt out of Google Analytics data collection by using the Google Analytics opt-out browser add-on.

Our contact form is powered by a third-party form service (Tally). Any information you submit through the form is processed by that service in accordance with their own privacy policy. We encourage you to review Tally's privacy policy at tally.so/help/privacy-policy.

6. Data Retention

We retain your personal information for as long as is reasonably necessary to fulfill the purpose for which it was collected - typically for the duration of our business relationship with you and for a reasonable period afterward, as required by applicable law or for legitimate business purposes such as dispute resolution or record keeping.

If you would like us to delete your information from our records, please contact us at info@delandepoxyflooringandconcretepolishing.com and we will respond within a reasonable timeframe.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to certain exceptions
• Opt out of any marketing communications we send

To exercise any of these rights, contact us at info@delandepoxyflooringandconcretepolishing.com. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

9. Security

We take reasonable steps to protect the personal information we collect from unauthorized access, disclosure, or misuse. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party website you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: